- FAQ - When will my order ship? and more . . .
FAQ - When will my order ship? and more . . .
Thank you for your order! Congratulations on being among the first to order from the exciting array of apparel and accessories choices on the new www.AAFESBrand.com website. Soon you will be one of the first to show your colleagues the new line of X Exchange apparel. The website is designed to allow all those associated with the X Exchange to show their pride and professionalism with new and fashionable apparel along with practical and useful accessories. AAFES Headquarters staff has been the driving force behind this website and has been instrumental in the selection of items offered. We appreciate their ongoing efforts to provide you with these new apparel choices.
However, the www.AAFESBrand.com site is a custom site with no inventory because of the wide range of products, sizes and colors offered. Each order is consolidated with other orders from that week, ordered in from the manufacturers, embroidered, QA'd and shipped in a orderly process that takes approximately 12 to 14 working days. In a few more months when we have some ordering history and can determine the most popular items to have in ready stock, we hope to trim that time frame from 12 to 14 working days to 5 to 6 working days or less. In the mean time, depending on availability of the apparel and the number of orders to be consolidated, it will generally take just over 2 weeks before your order is shipped. All orders are shipped in the order in which they are received.
Paypal collects the money at the time of the order. In authorizing the production of this custom order, Paypal charges your credit card at the time you place your order and then informs us that the money is available for the order so we can begin production. This is Paypal's procedure for all Paypal transactions. While your custom order is in this ordering and production process, the status will show "AWAITING FULFILLMENT" and will change to "SHIPPED" once your order has shipped. You will also receive an email from FedEx or USPS indicating the shipping and tracking information for your order.