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FAQ - When will my order ship? and more . . .

Thank you for your order!  Congratulations on your order from the exciting array of apparel and accessories choices on the new website.  Soon you will be one of the first to show your colleagues the new line of X Exchange apparel.  The website is designed to allow all those associated with the X Exchange to show their pride and professionalism with new and fashionable apparel along with practical and useful accessories.  AAFES Headquarters staff has been the driving force behind this website and has been instrumental in the selection of items offered.  We appreciate their ongoing efforts to provide you with these new apparel choices.

All items are custom made and all custom sales are FINAL.  We wanted to remind everyone of the custom nature of their orders.  As there are a thousands of combinations of styles, colors and sizes, each order is a custom order.  It is imperative that each item that is selected has been previously compared against the sizing charts located on each item's page.  As different manufacturers use slightly different size specifications, everyone needs to ensure they have selected the correct size.  Because of the custom nature of each order, once the order is placed online and thereby placed into the ordering and production cycle, all sales are necessarily final and cannot be canceled once ordered or returned or exchanged once received.

Time to collect, produce and fulfill your custom order.  Many of you are familiar with American Eagle's super-quick turnaround of Associate apparel orders - 96.78% of X Exchange Store Associate apparel items are shipped the same business day they are received.  American Eagle maintains over $450,000 in stock to support the AAFES Associate Attire program. 

However, the site is a custom site with no inventory because of the wide range of products, sizes and colors offered.  Each order is consolidated with other orders from that week, ordered in from the manufacturers, embroidered, QA'd and shipped in a orderly process that takes approximately 12 to 14 working days.  Depending on availability of the apparel and the number of orders to be consolidated, it will generally take just over 2 weeks before your order is shipped.  All orders are shipped in the order in which they are received.  Shipping times quoted on the website are for shipping only.  If you select the standard USPS Priority Mail 2 day shipping, it does not mean your order will be received in two days.  It means, ONCE SHIPPED, it will take 2 days to arrive.  Same for all other shipping options.  Again because of the custom nature of these orders, it takes 12 to 14 working days before the order is ready to ship.  With COVID, we are sometimes experiencing longer delays in getting items from the manufacturers.

Paypal collects the money at the time of the order.  In authorizing the production of this custom order, Paypal charges your credit card at the time you place your order and then informs us that the money is available for the order so we can begin production.  This is Paypal's procedure for all Paypal transactions.  While your custom order is in this ordering and production process, the status will show "AWAITING FULFILLMENT" and will change to "SHIPPED" once your order has shipped.  You will also receive an email from FedEx or USPS indicating the shipping and tracking information for your order.

Store-based Apparel Program stays in place. Just as a reminder, items ordered from the website should not be worn by Associates who are routinely in contact with the best customers in the world while at work. The designated X Exchange Store Apparel program guidelines should be followed at all times while working in the store. 

Shipping. Also as a reminder, we can ship to APO boxes overseas with no customs or duties fees.  The  only charges are for regular US Postage and handling for insurance and dimensional weight USPS charges.  Domestic shipments in CONUS can also be shipped directly to your home, though you will find your shipping to be less expensive if your select for your order to ship to a commercial address or the AAFES Store where you work, if applicable. (Both UPS and FedEx charge additional fees for residential delivery.)  Free Shipping is available for CONUS orders over $85.

Turnaround time for custom products is about two weeks. Your order's apparel items are already in production and are expected to ship in approximately 12 to 14 working days from the time of your order.  If you are at the beginning of the cycle it will ship toward  the 14 day mark and if you are at the end of the cycle you may see your order shipped in less than 7 days.  

Thanks.  We want your ideas. Again thank you for your order.  We know you are excited to receive your order and we are doing our best to get these to you quickly!  Please write us at if you have ideas or suggestions for additional items to be offered.  New items suggested by the Store Associates have been added to the website. Those items are already under consideration by AAFES HQ staff and we hope to add them in the near future.  If you have ideas, let us know.

American Eagle Imagewear, Inc.


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