- FAQ - When will my order ship? and more . . .
FAQ - When will my order ship? and more . . .
Thank you for your order! Congratulations on your order from the exciting array of apparel and accessories choices on the new www.AAFESBrand.com website. Soon you will be one of the first to show your colleagues the new line of X Exchange apparel. The website is designed to allow all those associated with the X Exchange to show their pride and professionalism with new and fashionable apparel along with practical and useful accessories. AAFES Headquarters staff has been the driving force behind this website and has been instrumental in the selection of items offered. We appreciate their ongoing efforts to provide you with these new apparel choices.
However, the www.AAFESBrand.com site is a custom site with no inventory because of the wide range of products, sizes and colors offered. Each order is consolidated with other orders from that week, ordered in from the manufacturers, embroidered, QA'd and shipped in a orderly process that takes approximately 12 to 14 working days. Depending on availability of the apparel and the number of orders to be consolidated, it will generally take just over 2 weeks before your order is shipped. All orders are shipped in the order in which they are received. Shipping times quoted on the website are for shipping only. If you select the standard USPS Priority Mail 2 day shipping, it does not mean your order will be received in two days. It means, ONCE SHIPPED, it will take 2 days to arrive. Same for all other shipping options. Again because of the custom nature of these orders, it takes 12 to 14 working days before the order is ready to ship. With COVID, we are sometimes experiencing longer delays in getting items from the manufacturers.
Paypal collects the money at the time of the order. In authorizing the production of this custom order, Paypal charges your credit card at the time you place your order and then informs us that the money is available for the order so we can begin production. This is Paypal's procedure for all Paypal transactions. While your custom order is in this ordering and production process, the status will show "AWAITING FULFILLMENT" and will change to "SHIPPED" once your order has shipped. You will also receive an email from FedEx or USPS indicating the shipping and tracking information for your order.